Warranty

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At Sinfonia all products are manufactured with meticulous attention to detail to be high quality, durable, long-lasting and in accordance with ANSI/BIFMA standards.

Sinfonia warrants to the initial purchaser, our products will be free from defects in material and craftsmanship found during normal single shift usages; single shift usage is five (5) days a week, eight (8) hours a day for users weighing up to 275 lb. (124kg) for the following warranty periods. This coverage shall be effective for the applicable time beginning from date of original sale.

Products covered by this warranty that were determined to be a result of a defect in material or craftsmanship will at Sinfonia’s discretion be replaced with a comparable replacement part free of charge. Defective part replacement is the customer’s exclusive remedy for any and all product defects. Normal wear and tear, abuse, misuse neglect, items with alterations, unauthorized repairs, damaged by fire, flood or other acts of God will not be covered.  The user shall be responsible for all maintenance service, which includes but not limited to: lubricating and cleaning of the product, assembly, adjustment, checking all screws every six months to ensure tightness and performing operation checks. This warranty applies to all Sinfonia products manufactured after January 1, 2021. There are no other warranties, expressed or implied, other than those specifically described here.

Sinfonia reserves the right to make changes in design/construction and to discontinue products without prior notice.

Sinfonia reserves the right to make changes to the warranty.

Warranty Periods

5-YEAR WARRANTY COVERAGE

WARRANTY EXCEPTIONS (not covered under warranty)

  • Puddling or wrinkling of fabrics, leather or vinyl.
  • COM/COL textiles.
  • Color-fastness or matching of colors patterns or dye lot, including; minor variations, color matches to swatches used for specification purposes and/or prior purchases.
  • Products specified outside of those shown in this price list.
  • • Products with unauthorized repair or alteration.
  • Products not used, maintained or installed in accordance with Sinfonia’s applicable guidelines.
  • Products exposed to conditions deemed extreme (i.e. environments other than “normal commercial, indoor office” spaces) and damage from sunlight and UV rays.
  • Products purchased “as is” or second hand/refurbished products.
  • Products sold by unauthorized dealers.
  • Variations of leather; dye lots, environment marks, scars, bites, rubs, wrinkles, stretch marks, pattern markings and minor irregularities in color, surface, grain & texture.
  • Samples, floor/showroom samples, road samples.
  • Damage caused by the carrier in-transit, which will be handled as a separate claim against the carrier.
  • Damage caused by staining, sharp objects, and water damage.

u. 03/01/2021